ACS operates its own call center. Our call center is the heart of ACS’ operations. Our knowledgeable dispatchers are the stewards of our customer’s standards. Each dispatcher receives a minimum of 20 hours per month of individual coaching and group training. An ACS dispatcher will be eager to answer your call 24/7.
Call Center Benefits
- Secure web site
- Request tracking
- Customer Validation
- Job management
- Job Routing to Technician
- Technician daily service call schedule
- Jobs routing by zone
- Service call completion verification
- Call history by customer
- Web-enabled customer reports
- Web enabled technician access
- Web-enabled financials by customer
- Ability for customer to ad notes to each job
- And more…
ACS has also designed our own proprietary dispatching software. In addition, ACS employees a Microsoft certified programmer to make updates to our system at our leisure. This allows for on-site editing of the program, as well as any changes needed to accommodate the needs of our clients.
ADS is an ACS owned internally developed, proprietary software. This powerful tool enables our dispatchers to schedule and track service requests while ensuring the work will be done in a timely manner. ACS employs a Microsoft certified programmer to make updates to our system at our leisure. This allows for on-site editing of the program, as well as any changes needed to accommodate the needs of our clients. This system also has the capability to integrate with our clients dispatching platforms and the capability for note integration to reduce double entry, such as: Service Channel, OfficeTrax, Facility Source (FmPilot), Work Oasis, Verisae and more…. This system clearly demonstrates what we work in everyday.
Our commitment is to provide our customers with safe, reliable data in the form of usage reports, financials, trends and associated costs. Our IT Department ensures that our customers have full, convenient access to their account on a 24/7 basis.