ACS operates its own Call Center: The Call Center is the heart of ACS operations. Our knowledgeable dispatchers are the stewards of our customer's standards. Each dispatcher receives a minimum of 20 hours per month of individual coaching and group training. An ACS Dispatcher will be eager to answer your call 24/7.
ADS is ACS's own internally developed proprietary software. This powerful tool enables our dispatchers to schedule and track service requests while ensuring the work will be done in a timely and cost effective manner.
Web Accessibility is a strongly emphasized at ACS. Our IT Department has broad experience in this field & continually develops and refines our electronic infrastructure to provide our customers with safe, reliable data in the form of usage reports, financials, trends and associated costs. Our IT Department ensures that our customers have full, convenient accesss to their account on a 24/7 basis.
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ACS proudly offers outsourcing services for a retail chain's maintenance department. Let us put our strengths behind your efforts to provide you with a smoothly-running store.
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Range of Services Provided:
- Secure Web Site
- Request Tracking
- Customer Validation
- Job Management
- Job Routing to Technician
- Technician Daily Service Call Schedule
- Jobs Routing by Zone
- Service call Completion Verification
- Call History by Customer
- Web-enabled customer Reports
- Web-enabled Technician Access
- Web-enabled Financials by customer
- Ability for Customer to "Add Notes" to each job
- And More...
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